Shipping Information

*FREE Shipping in the Worldwide on orders $90 and above.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. 

Orders are processed and shipped within 3-7 business days, custom products need to be processed and shipped within 7-12 days.

Delivery Time

Delivery Time = Processing Time + Shipping Time

United States/International:
  • Standard Shipping (7-28 Business Days)
  • FREE Shipping over $90
  • Orders under $90 - from $6.99
  • Expedited Shipping (5-7 Business Days) - from $19.99
  • Puerto Rico, Hawaii - most recent rates are available in checkout
  • APO/FPO - most recent rates are available in checkout

NOTE:

  • Please note that during busy periods these shipping times may be increased, check in with your courier to see if there are any delays.
  • Please note that the prices and timelines visible in our Checkout page are the most recent rates.
  • All orders are shipped with a tracked service. A tracking number will be delivered to your email inbox once your order is dispatched.
  • All orders are shipped from our warehouse in Hong Kong. Orders placed before 2 PM HKT (Hong Kong Time) are shipped the same day; orders placed after that will be shipped the next business day. Orders placed on weekends or public holidays will be shipped on the next business day.
  • The shipping times apply once your order has been processed, which usually takes 1-2 business days.
  • Please double check your delivery address beforep placing your order as we are unable to do any changes or cancellations to your order once it has been placed. Please contact us at support@gasper.co if you have any questions.
  • We ship to most countries worldwide with some exceptions.If you are unsure if we ship to your country, please go to checkout to find out if we ship to your country.

TRACKING
As soon as your order has been despatched from our warehouses, you will be notified via email. This will provide you with your courier tracking link. It may take up to 3-7 days for the courier to update it's tracking with relative information on the whereabouts of your order not including weekends or holidays.

If you haven't received your tracking number after 72 hours from purchase, please contact our support team at support@getsazen.com

CUSTOMS FEES
We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free shipping.

We are not responsible for undelivered packages if recipient refuses to pay custom taxes & duties. 

Delays in transit are the sole responsibility of the courier service, unless the delays are caused by the customer (wrong or incomplete delivery address).

Delivery

We are unable to refund or replace any packages that have been confirmed as delivered. Please ensure your delivery address is correct and secure: We are not able to file a refund for orders not received due to an incorrect, incomplete or insecure shipping address. Items marked undelivered due to an incorrect shipping address can be reissued if and only when they are received back and will incur a re-shipping fee. If you find that your order information is wrong, please contact us at support@sazenice.com with your order number and correct information before the order is shipped out, and as soon as possible. We will try our best to deliver your order to your door, in rare cases, customer might need to pick it up from the local post office. Please note that we can not issue a refund if customers refuse to collect package from your local post office. We are unable to refund or replace any packages refused by the recipient. Packages won’t be returned back to our warehouse since we ship from overseas. If you no longer need the purchased items, please email our customer service team at support@getsazen.com to submit a return request.