Returns & Refunds

Sazen Ice is committed to offering high-quality jewelry, and we truly hope you enjoy every piece.

Cancel order before shipment：

  • We offer a full refund if your order is canceled before it has been shipped.
  • Please send a cancellation request to our customer service team at support@sazenice.com.
  • Once we receive your request and confirm that the order has not yet been shipped, we will cancel the order and issue a full refund to your original payment method.

Return & Exchange Eligibility:

  • Items must be in brand-new, unworn condition with original packaging, tags, and any included accessories.
  • Returns/exchanges must be requested within 30 days of receiving your order.
  • Custom or personalized items (e.g., engraved pieces) are non-refundable and non-exchangeable, unless there is a production defect.
  • Final sale items are not eligible for return or exchange.
We're happy to accept returns and exchanges as long as the above conditions are met.

Refunds：

  • Refund & Exchange will be processed within 7 working days once get the return package. The refund will be issued to your original payment account.

Return Shipping Fee：

Return shipping is at your cost, if customs fees & taxes are incurred, it’s also your responsibility. Please pack and ship the returned items to our warehouse. If you have any questions, please feel free to contact support@sazenice.com

Sazen Ice will resend a new product under the following circumstances:

  • The customer received the wrong item.
  • The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Sazen Ice customer service via email at support@sazenice.com within 24 hours of receiving their order.)
How to Start a Return: To initiate a return or exchange, please contact our customer support team at support@sazenice.com with your order number, reason for return, and clear photos (if applicable). Our team will guide you through the process.
We reserve the right to refuse returns that do not meet the above conditions.

Payment options

  • We accept most debit and credit cards. Contact us if you have questions.